Frequently Asked Questions (FAQ)

Q1: What products can you offer?

A1: Full range of non-road diesel engines, various types of diesel generators, diesel water pumping systems, 3000rpm diesel engines, as well as engines equipped with clutches and power take-off devices.

Q2: Do you have a minimum order quantity (MOQ)?

A2: Our MOQ is 1 unit. Bulk orders are warmly welcome, and you can also place a sample order to test the quality.

Q3: What are your payment terms?

A3: We accept Alibaba Trade Assurance payment, T/T, Western Union and PayPal.

Q4: How do you ship the goods? What is your delivery time?

A4: Shipping methods include express delivery, air freight, sea freight and land transportation. For regular products, delivery can be arranged within 3 working days; for customized products, delivery time is 7-20 days.

Q5: How about your product quality and warranty policy?

A5: Our products comply with ISO9001 and CE standards, with a 12-month/1000-hour warranty against manufacturing defects, plus 24/7 technical support. We provide video or photo confirmation of products before shipment.

Q6: What kind of packaging do you use?

A6: Regular packaging is wooden case and OEM packaging. Customized packaging is also available according to your requirements.

Q7: Can we visit your factory before placing an order?

A7: Of course. We welcome both new and existing customers to visit our factory.

Q8: Can you provide customized products?

A8: Yes, we can design and manufacture products according to your specific requirements.