This document is the official agreement governing the mutual relations between Partzona Dış Ticaret Limited (hereinafter "Partzona") and the natural or legal person using Partzona (hereinafter the "User"). By using Partzona or placing an order, the User unconditionally accepts the following terms.
1. General Provisions
1.1. Partzona Dış Ticaret Limited is an intermediary e-commerce platform that organises the selection and ordering of automotive spare parts from suppliers in the People's Republic of China and their delivery to Azerbaijan.
1.2. In providing its services, the Portal makes use of the technical capabilities of third-party partners.
2. Orders and Product Information
2.1. The product descriptions and images shown on Partzona Dış Ticaret Limited are provided by the manufacturers. Partzona Limited is not responsible for minor differences in the colour or packaging of a product that may arise for technical reasons.
2.2. Verifying that a spare part is compatible with the make, model and VIN code of the vehicle is the User's responsibility. Partzona Limited is not responsible for any losses arising from an incorrectly selected part.
2.3. Since the cross-border purchasing process begins from the moment an order is placed, an order can only be cancelled up until the supplier hands the product over to the courier.
3. Pricing and Payment Policy
3.1. The prices stated by Partzona Limited include the cost of the product.
3.2. Payments are accepted only through the official methods offered on the Portal (card or account balance). All transactions are protected by encrypted security protocols.
4. Delivery and Customs Regulations
4.1. Products are shipped directly from the warehouse in China. Standard delivery is carried out within 40–45 business days after your order has reached the foreign warehouse and the shipping payment has been made. Express delivery takes 7–12 business days after your order has been declared and the freight has been paid to the cargo company. However, Partzona Limited bears no obligation to pay compensation for delays caused by international courier delays, weather conditions or customs inspections.
5. Limitation of Liability
5.1. Partzona Limited is not the manufacturer of the spare parts; it is an intermediary platform. Products must be installed at professional service centres. Partzona is not responsible for malfunctions resulting from non-professional installation.
5.2. Partzona Dış Ticaret Limited bears no legal responsibility for any material or moral damage caused by the customer to third parties through the use of a spare part.
6. Returns and Complaints
6.1. The return and refund process is governed by Partzona Dış Ticaret Limited's "Return Policy" document.
6.2. In the event of a factory defect or delivery of an incorrect product, the User must submit a claim together with photo/video evidence within 3 days from the moment of receipt.
6.3. When collecting the ordered product at the pickup warehouse, the User must inspect it on site. The inspection includes checking the packaging, the product's external condition, its completeness, and its conformity with the order. For courier deliveries, this inspection must be carried out in the presence of the courier.
6.4. If the product is collected without inspection, the User, by accepting it, is deemed to have confirmed that the product is complete, undamaged, and in conformity with the order.
6.5. Once a product has been collected without inspection at the warehouse, no claims that it is defective, not working, damaged, incomplete, or not in conformity with the order will be considered. Such products will not be accepted for return and their cost will not be refunded. Partzona Dış Ticaret Limited bears no liability whatsoever in such cases.
7. Intellectual Property
7.1. The "Partzona" brand, logo, design elements and software code featured on the Portal are objects of intellectual property. Copying them without permission or using them for commercial purposes is prohibited by law.
8. Amendments and Dispute Resolution
8.1. Partzona Dış Ticaret Limited reserves the right to unilaterally amend these terms at any time. The updated terms enter into force from the moment they are published on the website.