Privacy policy

As Partzona Dış Ticaret Limited, we operate this store and website, including all information, content, features and products associated with them, in order to provide our customers with a high-quality shopping experience (hereinafter the "Services"). This Privacy Policy governs how your personal data is collected, used and disclosed when you use our Services, make a purchase, or contact us.

Please read this Privacy Policy carefully. By using the Services, you confirm that you have read and understood the terms under which your data is collected and processed as described in this document.

1. Personal Data Collected and Processed

"Personal data" means information that identifies you directly or indirectly. Data may be collected in the following categories:

• Contact details: first name, surname, address, billing and delivery addresses, telephone number and e-mail.
• Financial data: credit/debit card numbers, payment confirmations and other transaction details.
• Account data: username, password, security questions and personal settings.
• Transaction data: the products you have viewed, the items you have added to your basket, purchase history and returns.
• Device and usage data: IP address, browser type, device information and your navigation path within the site.

2. Sources of Data Collection

Data is obtained through the following channels:

• Directly from you.
• Automatic technologies: through cookies and similar tracking technologies.
• Third parties: through our service providers, logistics partners and marketing agencies.

3. Purposes of Using Personal Data

• Provision of services: fulfilling orders, processing payments, arranging delivery and performing contractual obligations.
• Marketing and advertising: sending special offers and advertisements tailored to your interests.
• Security and fraud prevention: authenticating your account and monitoring suspicious transactions.
• Legal obligations: complying with the requirements of applicable legislation and responding to official government requests.

4. Disclosure of Data to Third Parties

Your data may be shared with the following parties:

• "Prime Support" LLC and other subcontractors: payment systems, data analytics and delivery services.
• Corporate structure: within our company's subsidiaries or affiliated entities.
• Legal necessity: for court orders, requests from law enforcement authorities and the protection of Partzona's rights.

5. Relationship with Prime Support LLC

The Partzona platform cooperates with Prime Support LLC on marketing and customer services. Prime Support LLC processes your data for the purpose of improving the Services in accordance with its own Privacy Policy. You can review Prime Support LLC's data processing rules on their official page.

6. International Data Transfer

Please note that your personal data may be transferred outside the borders of the country in which you live (for example, to China or other countries where logistics centres are located), and may be stored and processed there. In such cases, the security of the data is protected in accordance with international standards.

7. Your Rights

Depending on your geographical location, you may have the following rights in relation to your personal data:

• the right to access and obtain your data;
• the right to request the correction of inaccurate data;
• the right to erasure of data (the right to be forgotten);
• the right to opt out of marketing communications.

8. Security and Retention Period

We take all technical security measures to protect your data; however, it is not possible to guarantee 100% security for any data transmitted over the internet. Your data is stored only for the period necessary for lawful purposes and for tax/accounting obligations.

9. Contact Details

If you have any questions regarding the privacy policy or wish to exercise your rights, you can contact us:

E-mail: [email protected]
Address: 8 November Avenue, Amay Shopping Center