The Partzona platform operates based on the principles of customer satisfaction, transparency, and reliable service. All return and refund processes for orders placed through our platform are governed by the official rules and procedures outlined below.
1. Right of Return and Timeframe
The buyer has the right to return a product within 7 calendar days of receipt without providing a specific reason, provided that the product's commercial appearance and consumer properties are preserved.
For a return to be accepted, the following conditions must be met:
The product must be in unused condition.
The factory seal and original packaging must be intact.
The product must maintain its original salable condition.
2. Accepted Return Cases
Return requests are accepted unconditionally in the following scenarios:
The wrong product was sent instead of the item ordered.
The product has a manufacturing defect or physical damage sustained during transit.
The technical characteristics and parameters of the product do not match the specifications listed on the website.
Note: Returns are not accepted for products that have been intentionally damaged, installed, or subjected to technical intervention (modifications) by the customer.
3. International Logistics and Simplified Return Mechanism
Most products on the Partzona platform are shipped directly from warehouses located in the People's Republic of China. To save our customers time and additional logistics costs, a simplified return mechanism is applied.
According to this mechanism:
Defective products are not required to be physically shipped back to the China warehouses.
An internal expert review is conducted based on photo and video materials provided by the customer to initiate the process.
Once the defect is confirmed, a full or partial refund is issued while the customer retains the product.
4. Allocation of Logistics Costs
Responsibility for logistics and operational costs is determined as follows:
Covered by the Company:
If a manufacturing defect is found.
If the wrong product was sent.
In these cases, all logistics and operational fees are paid by Partzona.
Covered by the Customer:
In cases where there is no defect and the return is based on the buyer's personal decision, all shipping and service fees are the responsibility of the customer.
5. Non-Returnable Items
In accordance with the current legislation of the Republic of Azerbaijan and international trade regulations, returns are not accepted for the following categories:
Hygienic and personal use items.
Electronic components and spare parts with opened packaging.
Products brought in under "Special Order" status.
Items sold under clearance or special discount campaigns.
Inspection of the product upon receipt: The customer must inspect the product on site when collecting it at the Partzona warehouse. For courier deliveries, this inspection is carried out in the presence of the courier. During the inspection, the following must be checked:
- the external condition of the packaging and the product;
- the product's conformity with the product ordered;
- completeness (presence of all parts).
6. Financial Transactions and Refund Process
Once a return request is approved, the refund amount is transferred back to the original bank card or the relevant account used for the purchase.
Depending on bank procedures, the refund process may take 7 to 14 business days to complete.
7. Customer Support and Contact
For questions and applications regarding the return process, please use our official contact channels:
Email: [email protected]
Business Hours: Monday – Friday (09:00 – 18:00)